Driven by compassion, guided by your goals.
At Illawarra Disability Care, we believe that true support centers around choice, dignity, and independence. Built on deep community roots in the Illawarra region, our mission is to deliver high-quality, personalized NDIS services that enrich lives every day.
Local Care • Community Access • Tailored Support
Our Mission
To provide person-centered, respectful, and reliable support services that empower individuals with disabilities to achieve their personal goals, foster meaningful community connections, and live as independently as possible.
Our Vision
To create an inclusive Illawarra and regional NSW community where every participant experiences full choice, control, dignity, and active involvement in all aspects of daily life and social activities.
Our Core Values
Every interaction, decision, and care plan is anchored by four key pillars.
Choice & Control
You decide how, when, and by whom your support is provided. We listen carefully and adapt to your preferred schedule.
Dignity & Respect
We treat every participant, family member, and carer with genuine kindness, cultural awareness, and empathy.
Quality & Safety
As a Registered NDIS Provider, we uphold rigid quality standards, background checks, and continuous clinical oversight.
Community Inclusion
We facilitate active community participation, skill development, and social connection across local clubs and programs.
Committed to the Highest NDIS Standards
Illawarra Disability Care is fully registered with the NDIS Quality and Safeguards Commission. Our operations undergo routine independent auditing to ensure compliance, participant safety, and service excellence.
Screened & Qualified Support Workers
All staff hold current NDIS Worker Screening Checks, Working with Children Checks (WWCC), and First Aid certificates.
Transparent Feedback & Complaints Policy
We welcome feedback as an opportunity to learn and grow. Participants can easily submit compliments or concerns at any time.
Individual Support Agreements
Clear, easy-read service agreements outlining your budget, schedule, rights, and responsibilities with zero hidden charges.
Participant Rights & Safeguards
You have the right to be safe, to receive high-quality care, and to be treated with dignity. If you ever feel unsatisfied, you can reach out directly to our intake team or contact the NDIS Quality and Safeguards Commission independently.
Dedicated Care Team
Meet the management and care coordinators ensuring seamless support across the region.
Director of Care Operations
Illawarra ManagementOver 10 years of experience in disability services, ensuring participant care plans align with NDIS practice standards and individual aspirations.
Senior Support Coordinator
Participant Intake & RosteringSpecializes in matching support workers to participants based on personality, shared interests, and specific daily routines.
Quality & Compliance Manager
Safeguards & AuditsOversees staff credentialing, incident reporting, and continuous quality improvements across all NDIS registration groups.
Ready to Discuss Your NDIS Plan?
Whether you are a participant, family member, or Support Coordinator, our team is here to answer your questions and set up tailored support arrangements.